Welcome to knowledge base

Here you can find all help posts and settings of Sophie

Teams Bot Deployment

Teams Bot Deployment.  Installations & Creation   First it is necessary to install the software below:                        App Studio - Install the App studio in Teams. This app can be installed in the apps section. After installing the app, click on the Manifest editor in the add studio and select Create a new app tab.  Default value usually provided through mail . This contain information about ...

Sophie On premise Architecture

Objective In order to guide developers and deployment teams, this document presents the overall Sophie architecture, its components and the interactions between them. Sophie's architecture was created to meet high demands for service and its technology is constantly evolving.   {{ vc_btn:title=Version+2.7.5&color=info&align=left&link=url%3A%252Findex.php%252Fsophie-2-7-5-architecture%252F%7C%7C%7C }} {{ vc_btn:title=Version+3.1%7E3.4&color=info&align=left&link=url%3A%252Findex.php%252Fsophie-3-13-4-architecture%252F%7C%7C%7C }} {{ vc_btn:title=Version+3.5&color=info&align=left&link=url%3A%252Findex.php%252Fsophie-3-5-architecture%252F%7C%7C%7C }}

ADFS Sophie

On this post you will learn how to integrate Sophie with ADFS login by SAML.  For now we have only integration on version 3.3.0. First you will get knowledge to use correctly the Metadata Base,  and how to generate it and  handle it, testing it and make setup on IIS. Follow the steps below and ...

[Live Agent Integration] – Skype

Here you learn about Live Agent with Skype! To begin is necessary configure Live Agent Integration, see more in [Live Agent Integration] – Skype Let's Start Into tag Sophie 3.5.1.0 > Satellites or above, find Skype Project. Open the Web.config from SkypeConsoleApi Project and in the section appSettings set live agent configurations. Values from appSettings: BaseAddress: ...

[Live Agent Integration] – Aspect UAD (Unified Agent Desktop)

Here you can learn about Live Agent with Aspect! To begin is necessary configure Live Agent Integration, see more in : [Live Agent Integration] – Configurations Let's Start Into tag Sophie 3.5.1.0 > Satellites you can find the binaries from Aspect Web Api Project. Open the Web.config in the section appSettings use the credentials to ...

[Live Agent Integration] – Configurations

Here you can learn about Live Agent Configurations! Step 1 Create a pattern in Action Screen: Name: GetAgentName Pattern: (?<=LiveAgentName)\w+ Exemple: Step 2 All required rules: 1 - LiveAgentName: This rule is used to set Live Agent Name. Into answer area click in S:. Now you need add s:input command  and set GetAgentName action and set true in Find Pattern. Exemple: ...

Sophie 3.5 Architecture

In order to guide developers and deployment teams, this document presents the overall Sophie 3.5 architecture, its components and the interactions between them. Description Sophie 3.5 is the first of its kind, the first version with 2 distributions: Single Tenant (ST) and Multi-Tenant (MT). The ST distribution is the Sophie is the direct successor of ...

Sophie 3.1~3.4 Architecture

On this post you'll learn how the architecture works on versions 3.1 to 3.4 of Sophie. Disclaimer: Sophie 3.1 was first released in September 2018 and is not the latest version. 1) Sophie 3.1 Architecture 1.1) Visual Representation The following picture depicts the logical layout of all major components for this version. Keep in mind ...

Sophie 2.7.5 Architecture

Objective In order to guide developers and deployment teams, this post presents the overall Sophie architecture on minimal version 2.7 5, its components and the interactions between them. Sophie 2.7.5 Architecture Sophie 2.7.5 is the latest stable version of Sophie version 2. The following picture depicts the logical layout of all major components for this ...

RocketChat

On this post you’ll learn how to setup RocketChat comunicator with different versions of Sophie. Follow the links bellow to configure the interface.  Rocket.Chat is a free, unlimited and Open Source Team Communication application that can now integrate with Sophie. {{ vc_btn:title=Version+3.1&color=info&align=left&link=url%3A%252Findex.php%252Fsophiebot-rocketchat%252F%7C%7C%7C }} {{ vc_btn:title=Version+3.5&color=info&align=left&link=url%3A%252Findex.php%252Frocketchat%252F%7C%7C%7C }}